Insurance Claims

Our usual procedure is to settle up with you for your pet’s treatment, then assist you in recovering the costs from your insurer, minus any excesses or co-payments that may apply (see below).

What we need from you:

Full payment of your invoice(s) before your claim can be processed
A claim form signed by the policy holder, with any sections that the policy holder is required to complete correctly filled out.
A completed claim form for each condition you wish to claim for
If your insurer asks you to complete your claim online, what we need from you will be greatly simplified. Please note the process may differ between insurers
This service will incur a £10 administration charge

What we’ll do:

Complete the claim form and have it signed by the vet
Aim to send it promptly to the insurer by post or electronically (assuming your account has been settled in full and the claim form has been completed appropriately by you)
Attach the clinical history, along with a copy of any payments you’ve made (you do not have to keep any receipts)
Provide any information requested by the insurer during the processing of the claim e.g. blood results, x-rays, etc.

Policy Excess

This is a payment which must be paid by you, regardless of whether you’re making a direct or indirect claim

An excess is charged per condition

If your policy year ends and restarts whilst making a claim, you may be required to pay another excess

Some policies charge a percentage excess (sometimes called co-payment), as well as a fixed excess, on the total of a claim

Insurance Claims

What we need from you:

What we’ll do:

Policy Excess

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